Who we are
Our website address is: https://www.thamescruises.com.
Thames Cruises Ltd (“We”) are committed to protecting and respecting your privacy.
If you have indicated in any of the relevant areas of our site that you agree to our policies, you will be consenting to the practises outlined below.
1. Information we collect
We may collect and process the following data about you:
1.1 Information you give us
This is information about you that you give us by filling in forms on https://www.thamescruises.com/ (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.
1.2 Information we collect
With regard to each of your subsequent visits to our site we will automatically collect the following information;
(a) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
(b) information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.
1.3 Information we receive
This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
3. What we do with this information
We use information held about you in the following ways:
3.1 Information you give us
(a) to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
(b) to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
(c) to provide you, or permitted third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. We will contact you by electronic means only, using the information that you have supplied us previously;
(d) to notify you about changes to our service;
(e) to ensure that content from our site is presented in the most effective manner for you and for your computer.
3.2 Information we collect
We will use this information;
(a) to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
(b) to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
(c) to allow you to participate in interactive features of our service, when you choose to do so, as part of our efforts to keep our site safe and secure;
(d) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
(e) to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
3.3 Information we receive
We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
4. Disclosure of your information
4.1 You agree that we have the right to share your personal information with;
(a) Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
4.2 Selected third parties including;
(a) business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
(b) advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
(c) analytics and search engine providers that assist us in the improvement and optimisation of our site;
(d) credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
4.3 We will only disclose your personal information to third parties;
(a) in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
(b) if Thames Cruises Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
5. Data Collection
5.2 Website Visitors
By indicating that you agree to our policies, you consent to the collection and use of your Personal Data as described herein. We will seek your explicit consent to process Personal Data collected on this website or volunteered by you. Kindly note that any consent will be entirely voluntary. However, if you do not grant the requested consent to the processing of your Personal Data, the use of this website may not be possible.
5.3 Retention and Deletion
Thames Cruises Ltd will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. You may request a copy of all the information we hold, but you must be able to provide proof of identification and ownership of the given account. This information will then be sent via email to, and only to, the email we have on record for that account.
You may request that all your Personal Data collected through the website is deleted, as required by applicable law. This will be carried out within a month of receiving the initial request. If we refuse your request, we will let you know well within the initial month and provide you with reasons as to why your request was denied.
6. Data Security
6.1 Physical Security
Our web server is housed in an Impact Level 5 (IL5) rated facility with 24/7 on-site security officers, CCTV and robust physical security. All key members of staff at this facility undergo Government SC clearance (National Security Vetting) and Metropolitan Police Vetting certification (NPPV).
6.2 Power and Resilience
The data centre is equipped with state-of-the-art power management, resilient fire suppression systems and Very Early Smoke Detection Apparatus (VESDA). Your data and equipment is safeguarded against loss through power failure by N+1 UPS systems and N+1 diesel backup generators.
6.3 Round the Clock Monitoring
Security related metrics are monitored constantly, both hardware and network, to ensure the systems perform to the highest standards 24 hours a day, 7 days a week.
7. Your Rights
7.1 The right to be informed
You will be informed about the collection and use of your personal data in the relevant areas of our site; ie. contact forms etc.
7.2 The right of access
You have the right to access your personal data that we store, and any supplementary information. The right of access allows individuals to be aware of and verify the lawfulness of the processing.
7.3 The right to rectification
You have the right to have inaccurate personal data rectified, or completed if it is incomplete. You can request this rectification verbally or in writing, and we will respond within the allowed one calendar month. In certain circumstances, we may refuse a request for rectification, at which point we will inform you as to why your request was denied.
7.4 The right to erasure
You have the right to request that your personal data is erased. You can make this request either verbally or in writing. As with the right to rectification, we will respond to your request within the allowed one calendar month. However, this right is not absolute and only applies in certain circumstances.
7.5 The right to restrict processing
You have the right to request the restriction or suppression of your personal data. This is not an absolute right and only applies in certain circumstances. When processing is restricted, we retain the right to store the personal data, but not to use it. The request to restrict processing can be made either verbally or in writing, and will respond within the allowed one calendar month.
7.6 The right to data portability
This allows you to obtain and reuse your personal data for your own purposes across different services. It allows you to move, copy or transfer data easily from on IT environment to another in a safe and secure way, without hindrance to usability.
7.7 The right to object
You have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority, direct marketing, and processing for purposes of scientific/historical research and statistics.
9. Contact Us